Orders are typically shipped within one business day of being placed. Transit time will depend on the destination, but in general delivery to the Greater Toronto Area and southern Ontario takes 1 to 2 business days; northern Ontario, Quebec & Manitoba is 2 to 3 days; prairie & maritime provinces 3 to 4 days; British Columbia 4 to 5 business days. Shipping to the United States generally takes a week to 10 days, depending on the destination.
You can always see what the shipping amount will be before you complete your order by viewing your shopping bag, clicking on "Add Info" on the Shipping line below your sub-total, and entering your country, province/state and postal code/zip code. If you are unable to see a shipping amount for your location, or if the amount shown seems incorrect, please contact us for assistance.
Once you've completed your order you will receive email updates as it progresses, including a tracking number once it has actually been shipped.
Products that are out of stock will be clearly marked as such. If a product is not marked as "Out Of Stock" then it is currently in stock at our Toronto warehouse and is available for purchase.
Some large orders may be too big to be handled by our usual courier services, so if you are considering a larger purchase please contact us to see what other transportation options are available.
If you are ordering from the United States, please be aware that Thinkamajigs does not collect any U.S. taxes or duties when you complete your purchase, so you may be asked to pay these amounts to the courier upon delivery.
Customers who enter a shipping address in Ontario may choose pick-up as an option. Paid pick-up orders will be held for a maximum of two weeks. If the order has not been picked up after two weeks, it will be canceled and refunded to the original method of payment. Unpaid pick-up orders will be held for a maximum of one week.
Any returns must first be authorized by us. Returns are accepted within 30 days after the shipment is delivered to you. If you will not be able to examine your order immediately upon delivery, please consider asking us to delay shipping until a date that you will be able to inspect it in a timely manner. Returns received within 30 days of initial delivery will be processed for your choice of either a refund or a store credit. Authorized returns that are received more than 30 days after initial delivery will be subject to a minimum 25% restocking fee.
Returns must include all original packaging in its original condition, without any damage or markings. Returns that are not in their original packaging, or with damaged or defaced packaging, will be subject to a minimum 25% restocking fee, or may be rejected outright.
Damaged returns will be rejected.
To initiate a return, please contact us at 1-800-363-3013 or firstname.lastname@example.org.
As we are constantly adding new items to our product selection and striving to improve our existing items, product descriptions, pricing, and availability may change at any time without notice. In the event of a discrepancy between what appears on our website, in our catalog, social media, or other sources, the website shall always be taken as the most current and correct information.