Shipping

Through our shipping partners - UPS, FedEx, Purolator and the Canadian and US postal services - your order can be shipped to anywhere in North America.  You can always see what the shipping amount will be before you complete your order by viewing your shopping bag, clicking on "Add Info" on the Shipping line below your sub-total, and entering your country, province/state and postal code/zip code.  If you are unable to see a shipping amount for your location, or if the amount shown seems incorrect, please contact us for assistance.

Once you've completed your order you will receive email updates as it progresses, including a tracking number once it has actually been shipped.  The products you see on our website are all in stock unless otherwise noted, so it typically takes just one business day to pack your order, and then between one and five business days for shipping within Canada and the United States, depending on your location.

Some large orders may be too big to be handled by our usual courier services, so if you are considering a larger purchase please contact us to see what other transportation options are available.

Returns

We want you to be happy with your purchase, so if there is a problem and you wish to initiate a return or exchange, please notify us immediately either by email or by calling us toll-free at 1-800-363-3013.

Products may be returned for your choice of either a full refund or store credit within 30 days after you receive your shipment. After 30 days, returns and exchanges may be accepted at our discretion, but will be subject to a 20% restocking fee.  Returns and exchanges will be shipped back to us at our expense, however we regret that we cannot offer refunds on the shipping amount in your original order.

If you wish to return an item, we will email you a return shipping label and provide instructions for dropping it off or arranging to have it picked up by the courier. We ask that you re-pack the item, preferably in its original packaging and in such a way as to protect it from damage while in transit. Once we receive the returned item we will issue the refund or store credit. Refunds will be processed via the same method of payment as was used for the original purchase.