Shipping

Orders are typically shipped within one day of being placed.  Transit time will depend on the destination, but in general delivery to the Greater Toronto Area and southern Ontario takes 1 to 2 business days; northern Ontario, Quebec & Manitoba is 2 to 3 days; prairie & maritime provinces 3 to 4 days; British Columbia 4 to 5 business days.  Shipping to the United States generally takes a week to 10 days, depending on the destination.

You can always see what the shipping amount will be before you complete your order by viewing your shopping bag, clicking on "Add Info" on the Shipping line below your sub-total, and entering your country, province/state and postal code/zip code.  If you are unable to see a shipping amount for your location, or if the amount shown seems incorrect, please contact us for assistance.

Once you've completed your order you will receive email updates as it progresses, including a tracking number once it has actually been shipped.  The products you see on our website are all in stock unless otherwise noted, so it typically takes just one business day to pack your order, and then between one and five business days for shipping within Canada and the United States, depending on your location.

Some large orders may be too big to be handled by our usual courier services, so if you are considering a larger purchase please contact us to see what other transportation options are available.

If you are ordering from the United States, please be aware that Thinkamajigs does not collect any U.S. taxes or duties when you complete your purchase, so you may be asked to pay these amounts to the courier upon delivery.

Returns

Returns are accepted within 30 days after the shipment is delivered.  If you will not be able to examine your order immediately upon delivery, please consider asking us to delay shipping until such time as it can be opened and examined in a timely manner.  Returns received within 30 days of delivery will receive either a refund or a credit - your choice.

If you wish to return an item more than 30 days after you've received it, please contact us and we will determine whether or not a return can be authorized and what restocking fees will be applied.  Authorized returns more than 30 days after delivery will receive store credit only.

If a return has been authorized by us, you will be sent a link and an authorization code to generate a return shipping label.  You will simply need to fill in your own contact information (address, phone number, email), print the label, pack up the items to be returned, attach the label to the parcel and drop it off at a local Canada Post location.  Once we receive the returned item(s) we will issue the refund or store credit. Refunds will be processed via the same method of payment that was used for the original purchase.  Shipping charges cannot be refunded.